Our health services

The team at Health New Lynn work to offer you the best health services available. For general health consultations, we can assist you with any issues/concerns related to the following:

– Asthma Care                      – Minor Surgery

– Cardiovascular                   – Immunisations

– Maternity Care                   – Hair Loss Treatment

– Palliative Care                    – Spirometry Testing

– Quit Smoking                     – Osteoporosis Management

– Fracture clinic                    – Diabetes management.

Acute care services (sometimes known as Accident & Medical services) are for people who experience sudden illness, accidents, or injuries that do not appear to be life threatening but can’t wait until the next day. You don’t need an appointment to visit the acute care clinic – we welcome unscheduled, walk-ins for all enrolled patients.

Our high-quality acute care clinic is staffed by our own general practitioners and nurses on rotation.

Our acute care clinic is open:

• Monday – Friday, 8am – 5pm
• Saturday, 9am – 2pm

A Health Improvement Practitioner (HIP) is a mental health and addiction practitioner who works with patients to achieve goals by providing support and follow-up for issues related to mental and behavioural health. This role provides more support for you at the same place you see your GP or nurse. A HIP can see people of all ages, at all stages of life and help with any type of issue related to life challenges, mood, and mental wellbeing.

All HIPs are “generalists”, and you can book in for help with:

• Handling stress, sleep, grief, anxiety, and depression
• Dealing with chronic pain, treatment issues, post-surgery
• Adjusting to a new diagnosis
• Care-giving challenges
• In practicing good health choices like eating/ exercise/ smoking cessation/ alcohol addiction
• Dealing with behavioural issues in children
• Dealing with relationship problems or family violence
• Dealing with stress at work, fatigue, and headaches
• Dealing with long term conditions or medically unexplained symptoms.

A typical consultation with a HIP will take about 30 minutes and is usually focused on short interventions that are proven to work. Our HIPs can see individuals, whānau, or group sessions. Often, same day appointments are available.

Sessions are FREE. Our HIPs are based in the practice and can see you face-to-face, virtually, or over the phone. Speak to reception staff to book a consultation with a HIP.

Note: HIP sessions are not counselling sessions. You may be supported to seek additional services if needed.

A Care Coordinator is a registered health professional, and someone who can help guide and support your journey across the health and care system, connecting you to the services you may need.

The Care Coordinator can help if you:

• Have complex health needs
• Need extra help managing your health needs
• See a range of different providers across the healthcare system
• Need general equipment or assistive technology
• Need new or modified housing support
• Are not receiving entitled support for your disability or condition, or after injury, or are receiving incorrect support / equipment
• Need St John’s medical alarms, or medical alert bracelets
• Have mental health challenges and need support to find employment, or finding a support worker
• Need support under palliative care.

They can monitor and review your health and social needs, working with you and your whānau to create a care plan that suits your lifestyle. Care coordinators are based in the practice, and can see you in person, virtually, or over the phone. Same day consultations are often available.

The Care Coordinator service is FREE, however, when other practice clinicians are also involved in your consultation there may be the usual consultation fee. Speak to reception staff to book a consultation with a Care Coordinator.

Note: These consultations are often clinical and will focus on a patient’s function, needs, and challenges, however, the outcome of any referral will depend solely on the criteria and determination of the relevant programme or organisation. 

A Health Coach provides vital support to enrolled patients, helping with the management of long-term health conditions such as gout, diabetes, and asthma. They can work with patients to establish healthy habits, including dietary choices, physical activity, quitting smoking, and managing stress. A Health Coach can help patients understand and use prescribed medications correctly. They may work with you to set achievable goals and craft actionable plans tailored to individual needs.

Our Health Coaches provide 30 minute appointments to individuals, whānau, and group sessions. Same day appointments are often available.

Sessions with the Health Coach are FREE. Health Coaches are based in the practice and can see you face-to-face, virtually, or over the phone. Speak to reception staff to book a consultation with a Health Coach.

We aim to provide an excellent standard of patient focused sexual health care. For friendly, confidential assessment and treatment make an appointment by phone or online.

• Diagnosis and management of sexually-transmitted infections
• Sexual health counselling
• Treatment of genital conditions and genital pain
• All types of contraception including depo, implants, IUCDs
• Advice on sexuality and gender issue
• Referrals for ACC and non-ACC sexual abuse counselling
• Smears (Tuesdays & Thursdays).

Health New Lynn nurses provide microscopic and micro-suction ear wax removal. It is a procedure where ear wax is removed from the ear under a microscope.

The procedure is traditionally performed by nurses using high-magnification binocular operating microscopes. Microscopic and micro-suction ear wax removal typically takes around 20 minutes to perform.

Diabetes is a common condition that affects how the body controls the blood sugar. Our staff at Health New Lynn are trained to diagnose and treat your diabetes.
They can help in consultation with your doctor to manage your diabetic treatment whether it be tablets or insulin injections.

Some of our team may use AI during your appointment to assist in your care. We will make sure you are comfortable with this before your appointment. This is your choice, and you can withdraw your consent at any point.

AI can help our staff focus more on you, instead of the computer during your visit. It assists our team to manage their time better, hopefully reducing wait times for you. AI also helps in creating more detailed patient notes, allowing our team to provide you with better, more informed care.

Teaching practices have to achieve the highest quality standards to be accredited. This means from time to time we have medical and nursing students observing, learning and working with us. Registrar doctors will also be working with us. These doctors are qualified doctors who are working towards their specialist general practice qualification which is a further three years training after they first graduate as doctors. They are supervised by a Fellow of the Royal New Zealand College of General Practitioners who practice in the centre.