Frequently asked questions

For any other questions please contact us.

Can I see a doctor or nurse now?

Our urgent care clinic is open from 8am-5:30pm weekdays and from 9am to 2pm on weekends. The clinic handles all general practice accident and emergency consultations and provides acute care if your condition is urgent.

Can I enrol with a doctor?

Yes, we are taking new patients. You can enrol online or come into the practice. See GP profiles here.

What if I need to cancel an appointment?

We understand that life can be unpredictable sometimes and you may need to change or cancel your appointment. We ask that you cancel as soon as you become aware that you are unable to make your appointment, in order to allow the opportunity for others to take your appointment slot.

How much do you charge?

Our standard fees schedule can be viewed here. Whilst we always aim to keep this updated there may be other charges which apply depending on the type of procedure and materials used. Fees are based on a standard 15 minute appointment and generally cover one or two issues If you feel that you may need longer or have more issues to discuss, then please book a double appointment. There is an additional charge for longer appointments.

Please note that if you are Maori, Pacific or live in an area defined as New Zealand Deprivation Index quintile 5, you may be eligible for additional
subsidies. Please ask reception when you enrol.

Payment terms

Health New Lynn’s policy is that payment is expected at the time of your consultation unless other arrangements have been made.

Do I always have to see the same doctor?

We encourage people to get to know one doctor but for convenience you are welcome to see any of the doctors or nurses who are available. We recommend for continuity of your care that if you have an on-going condition that you see your usual doctor where practical

Can a doctor see me at home?

Yes, it is possible for a doctor to make a home visit, but only if you are very unwell and cannot make it to the surgery. We cannot always visit urgently.
Additional charges will apply, please see here for more details.

Who do I see when my doctor is away?

At Health New Lynn if your regular doctor is away or unavailable you can see any of our doctors. If you are not sure who you should see, our practice nurses will be happy to advise you.

Why is my GP often not ready to see me on time?

We do our best to keep to appointment times. However, we place priority on giving each patient the attention they need and it is often difficult to anticipate how long this will take. Sometimes the doctors have to look after someone urgently or liaise with the hospital before they can see you. Please let our receptionists know if you are concerned about the amount of time you have been waiting.

How do I order a script?

To order your script click here

Get in touch
with us

Do you have a concern or question not covered above?
Visit our contact page to get in touch with any questions.