Fees & payments

Please note: Appointments for casual patients are limited, please contact our reception team to enquire.

PREPAYMENT WILL BE EXPECTED

Standard
consultation fees

Please note – Appointments for casual patients are limited, please contact reception to enquire.

Health New Lynn is open for general practice appointments 8am to 5pm Monday to Friday.

We are closed on public holidays.

Fees shown apply to standard 15min consultations.

Registered patients

	Monday – Friday
Doctor, Nurse Practitioner	Standard	CSC	High needs
0 – 13 years	free	free	free
14 – 17 years	$45	$13	$29.50
18 – 64 years	$60	$19.50	$29.50
65+ years	$58	$19.50	$29.50
ACC	$35	$19.50	N/A

Casual patients

	Monday – Friday
Doctor, Nurse Practitioner	Standard	CSC	High needs
0-13 years	$50	$50	$50
14 – 17 years	$60	$60	$60
18 – 64 years	$120	$85	$100
65+ years	$100	$85	$85
ACC	$35	$19.50	N/A

Acute Care Clinic fees

Health New Lynn’s Acute Care clinic is open 8am – 5pm weekdays, and 9am – 2pm on Saturdays. We are closed on Sundays and public holidays.

Fees for procedures and extra services, such as dressings, certificates, or equipment will continue to be charged in the usual way.

Registered patients

	Monday – Friday			Saturday
Acute Care Clinic	Standard	CSC	High needs	Standard	CSC	High needs
0 – 5 years	$10	$10	$10	$20	$20	$20
6 – 13 years	$10	$10	$10	$30	$30	$30
14 – 17 years	$55	$23	$39.50	$43	$59.50	$75
18 – 64 years	$70	$29.50	$39.50	$90	$49.50	$59.50
65+ years	$68	$29.50	$39.50	$88	$49.50	$59.50
ACC	$45	N/A	N/A	$55	$45	N/A

Casual patients

	Monday – Friday			Saturday
Acute Care Clinic	Standard	CSC	High needs	Standard	CSC	High needs
0 – 5 years	$20	$20	$20	$70	$70	$70
6 – 13 years	$60	$60	$60	$80	$80	$80
14 – 17 years	$70	$70	$70	$115	$115	$115
18+ years	$130	$95	$110	$130	$130	$130
65+ years	$110	$95	$95	$130	$130	$130
ACC	$45	N/A	N/A	$55	$45	N/A

Prescription
orders

Scripts are available for collection from reception or from the pharmacy of your choice.

Payment is required at time of order.

Available for registered patients 14+ years only

Repeat prescriptions	Standard	CSC
Urgent prescription: 24 hours to process	$30	$30
Standard: 72 hours to process	$20	$19.50
same rules apply for ALL script orders

Health New Lynn Payment Policy

Purpose of policy

The purpose of this policy is to provide clarity for our patients and customers on our payment expectations and procedures.

Although the New Zealand Government provides funding for primary care services, it is only a contribution to the cost of the health services. It is important, therefore, that patients and customers understand that they will incur a fee for most services they access at Health New Lynn. Payment is required on the day unless a payment plan has been agreed prior to accessing the services.

Fee Schedule

The consultation fee schedule is listed here and at reception. The fee for additional services is available on application.

Payment plans

Please contact reception prior to your visit to discuss available options for payment plans.

Due dates

Payment is expected on the day of service. Prepayment is required on arrival prior to the consultation, fees for additional services received at the consultation are invoiced on completion and require payment on the day.

Online services such as prescription requests require payment when making the request.

Payment methods

You can make payments via EFTPOS, credit cards, internet banking, or via Stripe through the patient portal. We do not accept cash.

Bank Details for Online Payments

Bank A/C Details: Health New Lynn Ltd 06-0103-0798000-00

When making online payments, please ensure patient details are entered in the correct fields: Ref: First Name Initial, Last Name and NHI/Chart number.

GST

All fees are GST inclusive.

Provision of service

Provision of services is dependent on payment. Services may be refused if the account remains unpaid and there is no payment plan.

Account queries or disagreements

All queries or concerns regarding accounts should be raised with the Reception and Administration Manager.

Late Arrivals, Missed Appointments, and Cancellations

Appointments are precious. Patients are kindly requested to cancel appointments if they are no longer necessary.

Late Arrivals

Patients arriving more than 7 minutes late may need to reschedule their appointment, as it may not be possible to accommodate them within the remaining time.

Missed Appointments

Health New Lynn reserves the right to charge a fee (DNA Fee) for missed appointments. A missed appointment includes:

Cancellations made with less than 3 hours’ notice
DNA (Did Not Attend)

Did Not Attend Fees

$10 per person under 14 years

50% of service fee for patients 14 years +

Outstanding Accounts

Outstanding accounts at end of day of service will be sent a text reminder to make payment.
Accounts more than 10 days past date of service will be sent a follow-up reminder via email or text.
Accounts more than 40 days past date of service will incur a $10 non-refundable debt administration fee (incl GST).
Accounts more than 90 days past date of service will be referred to Baycorp Debt Collection Agency. All debt recovery costs will be on-charged to the account holder/patient. If an account is referred to a debt collection agency, only the necessary information (such as your name, contact details, and outstanding balance) will be shared. This information will be handled in accordance with privacy laws to protect your personal data.