Support & wellbeing
At Health New Lynn, we’re proud to offer free support and wellbeing services to our enrolled patients. Our team is here to look after your whole health, not just single issues, and to support you in making sense of your care and next steps. Whether you need guidance, practical support, or help staying on track, we’re here to walk alongside you in your health journey.
Health coach
A Health Coach provides vital support to enrolled patients, helping with the management of long-term health conditions such as gout, diabetes, and asthma. They can work with patients to establish healthy habits, including dietary choices, physical activity, quitting smoking, and managing stress. A Health Coach can help patients understand and use prescribed medications correctly. They may work with you to set achievable goals and craft actionable plans tailored to individual needs.
Our Health Coaches provide 30 minute appointments to individuals, whānau, and group sessions. Same day appointments are often available.
Sessions with the Health Coach are FREE. Health Coaches are based in the practice and can see you face-to-face, virtually, or over the phone. Speak to reception staff to book a consultation with a Health Coach.
Health improvement practitioner
A Health Improvement Practitioner (HIP) is a mental health and addiction practitioner who works with patients to achieve goals by providing support and follow-up for issues related to mental and behavioural health. This role provides more support for you at the same place you see your GP or nurse. A HIP can see people of all ages, at all stages of life and help with any type of issue related to life challenges, mood, and mental wellbeing.
All HIPs are “generalists”, and you can book in for help with:
- Handling stress, sleep, grief, anxiety, and depression
- Dealing with chronic pain, treatment issues, post-surgery
- Adjusting to a new diagnosis
- Care-giving challenges
- In practicing good health choices like eating/ exercise/ smoking cessation/ alcohol addiction
- Dealing with behavioural issues in children
- Dealing with relationship problems or family violence
- Dealing with stress at work, fatigue, and headaches
- Dealing with long term conditions or medically unexplained symptoms.
A typical consultation with a HIP will take about 30 minutes and is usually focused on short interventions that are proven to work. Our HIPs can see individuals, whānau, or group sessions. Often, same day appointments are available.
Sessions are FREE. Our HIPs are based in the practice and can see you face-to-face, virtually, or over the phone. Speak to reception staff to book a consultation with a HIP.
Note: HIP sessions are not counselling sessions. You may be supported to seek additional services if needed.
Care coordinator
A Care Coordinator is a registered health professional, and someone who can help guide and support your journey across the health and care system, connecting you to the services you may need.
The Care Coordinator can help if you:
- Have complex health needs
- Need extra help managing your health needs
- See a range of different providers across the healthcare system
- Need general equipment or assistive technology
- Need new or modified housing support
- Are not receiving entitled support for your disability or condition, or after injury, or are receiving incorrect support / equipment
- Need St John’s medical alarms, or medical alert bracelets
- Have mental health challenges and need support to find employment, or finding a support worker
- Need support under palliative care.
They can monitor and review your health and social needs, working with you and your whānau to create a care plan that suits your lifestyle. Care coordinators are based in the practice, and can see you in person, virtually, or over the phone. Same day consultations are often available.
The Care Coordinator service is FREE, however, when other practice clinicians are also involved in your consultation there may be the usual consultation fee. Speak to reception staff to book a consultation with a Care Coordinator.
Note: These consultations are often clinical and will focus on a patient’s function, needs, and challenges, however, the outcome of any referral will depend solely on the criteria and determination of the relevant programme or organisation.